Frequently Asked Questions

Technical Questions

  • How do I register?

    You can register by clicking the Register Now! link. You will be asked several questions and upon completion your registration request will be added to a list. Someone from our team will personally grant access (or deny) to our site. After this an email will be sent from webmaster[at]eurogentest[dot]org to the email address you provided containing your username and password. This process can take a few hours up to a day.

  • How do I log in?

    You do not need to log in unless you are a participant of EuroGentest project or you would like to participate in one of EuroGentest e-courses. In these two cases, you will be directed to log in page automatically where you can enter your username and password. However, if you would like to log in to change your password or personal information, you can click on the 'Personal Profile' link provided at the top-right corner of the page.

  • How can I retrieve my forgotten password?

    If you click the 'Forgotten password' link located in log in form, you can enter your email address. If you click the button, an email containing your username and password will be sent to this email address. Please make sure it is the same email address you registered with.

  • I get an error stating I don't have access to a page. What do I do?

    First make sure you are logged in properly. You can check this by clicking the refresh button of your browser. If you are logged in and you still get this error, it means the page is restricted and you don't have sufficient access. If you would like access to this page or you believe you already should have access to this page you can contact us with this email address: webmaster[at]eurogentest[dot]org.
  • Where can I change my personal information?

    If you are a participant of EuroGentest project, you can change your personal information on the 'Edit Profile' page after you are logged in.

  • Can I change my password?

    Yes. After log-in, you can click on 'Edit Profile' and change your password on that page.

About EuroGentest
About Us
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European Union
Contact Information
Center for Human Genetics
University of Leuven
Herestraat 49 Box 602, 3000 Leuven, Belgium

Copyright EuroGentest2 Coordination Action 2011 - EU Contract no.: FP7 - HEALTH-F4-2010-261469